Field Support Engineers
Key Service Offerings
Our company offers Field Support Engineers who act as the on-site “hands and eyes” for remote support teams, handling all break/fix issues efficiently. Whether it’s troubleshooting, replacing faulty devices, or installing new hardware and equipment, our engineers provide hands-on assistance to ensure seamless resolution of technical problems. This service helps minimize downtime and ensures your IT infrastructure remains operational and up-to-date, all under the expert guidance of remote support specialists.
Our company has access to thousands of trained, certified engineers, ranging from technicians to 3rd-line support experts, all with various industry-recognized certifications. Each engineer is thoroughly interviewed individually before being welcomed into our team, ensuring we bring only the most skilled professionals into our family. We are proud to support regions across EMEA, APAC, and the US, providing us with the capability to offer 24/7 coverage. This global presence gives us the confidence to meet your urgent and long-term support needs.
Service Categories
1. Urgent Dispatch – Need an Engineer for Immediate Break/Fix, Replacement, or Repair
For critical situations where immediate attention is required, we offer urgent dispatch services with engineers capable of attending on-site in as little as 30 minutes, depending on the location. These engineers are equipped to handle any break/fix, replacement, or repair issue, minimizing downtime and restoring functionality as quickly as possible.
2. Short-Term or Scheduled Engineer Support
Whether for a short project or a scheduled assignment, we provide certified engineers on short-term contracts ranging from 1 week to 1 month. Our experts are skilled in network support, desktop support, infrastructure management, and can even include project managers to lead and execute IT initiatives. This flexibility allows you to bring in the precise expertise required for specific tasks or projects.
3. Long-Term Contract Engineers for Rollouts and Migrations
For large-scale rollouts, migrations, or extended IT projects, we provide engineers on long-term contracts without the commitment of full-time employment. Our engineers are fully briefed, trained, and integrated into your organization, ensuring they comply with all on-site procedures and deliver seamless support. This service is ideal for businesses that need dedicated resources for a defined period without the obligations of permanent employment.
With all our services, you can be assured that the engineers we provide are highly trained, fully prepared, and able to integrate seamlessly into your organization to support your IT needs efficiently.
