Services

Why Choose Us

Field Support Engineers

Our company offers Field Support Engineers who act as the on-site "hands and eyes" for remote support teams, handling all break/fix issues efficiently. Whether it's troubleshooting, replacing faulty devices, or installing new hardware and equipment, our engineers provide hands-on assistance to ensure seamless resolution of technical problems. This service helps minimize downtime and ensures your IT infrastructure remains operational and up-to-date, all under the expert guidance of remote support specialists.

Hardware Installations

Our company provides expert support for the installation of a wide range of IT equipment, including IT racks, switches, routers, firewalls, access points, servers, storage devices, patch panels, and UPS systems. We also handle the installation of equipment in data centres or local IT rooms, such as desktop computers, projectors, monitors, and peripherals. Our skilled engineers ensure all installations are performed efficiently, following best practices and ensuring seamless integration into your existing infrastructure.

Desktop Support

We provide comprehensive desktop support including physical installation of desktops and peripherals, software installation (including OS and SCCM), and management of software licenses. Our services also cover driver installation, fault finding and troubleshooting for hardware and software issues, system optimization for performance, and user support for technical problems. Our expert team ensures efficient and reliable desktop support tailored to your needs.

Cabling Installation Services

Site Survey

We provide detailed site surveys to assess and document your environment thoroughly. Our surveys include site dimensions, accurate measurements of the physical space, and an inventory of equipment such as staff computers, printers, and laptops. We also take physical measurements for optimal equipment setup and cabling. Additionally, we provide diagrams and photographs to illustrate physical installations and equipment placement. Our surveys help identify outdated equipment, assist with network refreshes, and ensure a clear understanding of your site's infrastructure from a single assessment.

Migrations and Rollouts

We specialize in IT network and desktop migrations and rollouts, ensuring a smooth transition for your projects. Our company provides a full team of experienced engineers dedicated to supporting you throughout the entire process. From planning and execution to troubleshooting and post-migration support, we ensure minimal disruption to your operations. With our expertise, we help you achieve a seamless rollout of new systems and configurations, tailored to meet your specific requirements.

Network Support

We provide comprehensive network support services for all your IT needs. Whether it's troubleshooting connectivity issues or managing complex network setups, our team is here to help. Our expertise covers a wide range of technologies, including routers, switches, firewalls, PCs, laptops, printers, and more. No matter the challenge, we can deliver any services required to ensure your IT network operates smoothly and efficiently. From installation and configuration to ongoing support and maintenance, we are dedicated to fulfilling your IT requirements and helping your business thrive.

Decommission

Wims Tech offers WEEE (Waste Electrical and Electronic Equipment) recycling and IT equipment disposal services, ensuring environmentally responsible disposal in compliance with regulations. We provide cash towards the value of your old equipment and arrange free collection services, making the process convenient and hassle-free. Our services help you declutter your workspace while contributing to sustainability efforts.

Software and Applications

Comprehensive software and application services from concept to deployment, delivering scalable, secure, and innovative solutions tailored to your business objectives. Custom Software Development – Tailored solutions for unique business needs. Enterprise Software – Optimizing workflows and large-scale operations. SaaS Development – Scalable, cloud-native applications for growing businesses. Web Applications – Secure, responsive, and modern web platforms. Mobile Applications – Native and hybrid apps for iOS and Android. AI / ML & Generative AI – Intelligent automation and predictive analytics. Blockchain Solutions – Secure, decentralized applications for transparency and trust. UI / UX Design – Intuitive, user-centered interfaces for better engagement. AR / VR Development – Immersive applications for training, marketing, or visualization. DevOps & CI/CD – Streamlined deployment and reliable infrastructure management. Application Maintenance & Support – Ongoing updates, patches, and troubleshooting. Testing & Quality Assurance – Rigorous QA to ensure robust, bug-free applications.

IT Monitoring and Management

IT Monitoring & Management Wims Tech Solutions offers expert IT monitoring and management services, leveraging industry-leading platforms and ITSM tools to maintain uptime, enhance security, and resolve issues efficiently—often before they impact users. 24/7 Network & System Monitoring: Our engineers proactively monitor your IT infrastructure to ensure optimal performance and security. Trained on Multiple Platforms: Expertise across leading monitoring solutions including SolarWinds, PRTG, Nagios, Zabbix, LogicMonitor, ManageEngine, and more. Ticketing & ITSM Systems: Skilled in handling alerts and managing tickets on platforms such as ServiceNow, Jira Service Desk, BMC Remedy, Freshservice, and other ITSM applications. Patch & Vulnerability Management: Timely deployment of patches and updates, with proactive identification and remediation of vulnerabilities. Remote Issue Resolution: Many tickets and alerts are resolved remotely, reducing the need for local IT involvement and minimizing downtime. Alert Management & Reporting: Prioritization and management of all alerts, with detailed reporting on system health, security, and performance metrics. End-to-End Support: From monitoring and alert management to remediation and follow-up, we provide comprehensive IT support tailored to your environment.

SLA

Our SLA services deliver prompt, efficient IT support tailored to your business needs. Once a task is received, our engineers are dispatched promptly, aiming to attend site within 2–4 hours or at a scheduled time the following day. Engineers arrive fully prepared with the necessary spare parts and laptops equipped with TeamViewer for remote assistance, ensuring issues are resolved quickly and minimizing operational disruption. We also manage the collection and delivery of spare parts to your preferred location, making the process seamless and hassle-free. We offer flexible pricing options, including hourly or daily rates, and can provide custom quotations based on your specific requirements. Additionally, we provide priority support for urgent issues, on-site consultations for complex challenges, and 24/7 availability to ensure continuous operational support.

Hardware Procurement

Wims Tech Solutions delivers comprehensive hardware procurement services, ensuring the right products, competitive pricing, timely delivery, and full support, covering everything from small accessories to complete data centre infrastructure. Wide Range of Hardware: From cable ties and accessories to desktops, monitors, switches, firewalls, and full data centre equipment. Any Vendor, Any Requirement: We source hardware from any vendor to any vendor, ensuring the best fit for your project. Competitive Pricing: Leveraging our vendor network to deliver cost-effective solutions without compromising quality. Timely Delivery: Ensuring equipment arrives on schedule, aligned with your project timelines. Warranty & Licensing Management: We handle warranties, licensing, replacements, and maintenance, giving you peace of mind. End-to-End Support: From sourcing to installation and ongoing maintenance, we provide seamless, reliable service.

Secure Warehouse and Logistics Network

Our secure warehouse and logistics network enhance efficiency, minimize downtime, and provide flexible support for urgent IT needs and large-scale deployments. Strategic Location: Our secure warehouse in Bradford stores critical spare parts and equipment, ensuring immediate availability without relying on courier services. Rapid Response: Operating 24/7, our engineers have immediate access to spare parts, enabling quick resolution of urgent outages and minimizing downtime. UK-Wide Logistics: Additional logistics offices across the UK allow quick distribution of spares to any location, supporting timely deployments and emergency support. Staging & Preparation: The warehouse can be used for pre-staging devices, hardware configuration, or testing before deployment, streamlining rollout processes. Inventory Management: Centralized storage allows better tracking, maintenance, and management of spare devices, reducing operational delays. Emergency Readiness: Ideal for critical incidents, planned maintenance, or large-scale rollouts, ensuring engineers have the right equipment when and where it's needed.

Clients

Testimonials

John Doe

Sony CEO

Awesome Theme

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7 Days Ago

Tom Jones

Tesla CMO

Simply The Best

10.04.2018

Mark Wilson

Apple Manager

Easy To Use

5 Month Ago

Bob Smith

Doctor

Creative

6 Month Ago

Ready to Transform Your IT Infrastructure?

Partner with WIMS Tech Solutions for reliable support, secure infrastructure, and innovative digital solutions tailored to your business.