SLA Services
Key Service Offerings
Our comprehensive SLA services ensure prompt and effective IT support tailored to your needs. We provide rapid diagnostics and resolution, addressing issues within 2-4 hours. Engineers arrive equipped with essential spares and a laptop with TeamViewer for remote support, minimizing disruption to your operations.
If spare devices are available, our engineers will be dispatched within 2-4 hours on the same day or as scheduled for the next day. They come prepared with the necessary parts to resolve issues efficiently. We also manage the collection and delivery of spare parts to your specified location, making the process hassle-free and convenient.
For pricing, we offer flexible options with hourly or daily rates, and can provide custom quotations based on your specific needs. Additionally, we offer priority support for urgent issues, on-site consultations for complex challenges, and 24/7 availability to ensure continuous operational support.
Our services are designed to provide swift, responsive, and flexible IT support, ensuring your IT infrastructure operates smoothly and efficiently.
Diagnose and Quick Fix – Same or Next Day Service
Our commitment is to provide prompt diagnosis and resolution, ensuring that most issues are addressed within the same or following business day. Key features of this service include:
Rapid Diagnostics:
Engineers conduct a thorough assessment to quickly identify the root cause of the problem.
Quick-Fix Tools:
Each engineer is equipped with essential spares such as Ethernet cables, power leads, and console cables. Additionally, engineers carry a laptop with TeamViewer installed for remote diagnostics and support.
Service Window:
We aim to address and resolve issues within 2-4 hours from the time the problem is reported, minimizing disruption to your operations.
Dispatch Engineer with Spares – Same or Next Day Service
Our responsive dispatch service ensures that engineers arrive with the necessary spare parts to resolve your issues effectively. Details of this service include:
Immediate Response:
If we have the required spare devices, our reliable engineers will be dispatched within 2-4 hours on the same day, or a specific time slot for the next day if preferred.
Prepared Engineers:
Engineers arrive on-site with the relevant spares and tools to address the problem efficiently.
Appointment Scheduling:
We offer the flexibility to book appointments for the next day if the issue cannot be resolved immediately.
Collect and Go – Hassle-Free Spare Pickup and Delivery
Our collect and go service simplifies the logistics of spare parts management. Features of this service include:
Efficient Pickup:
We handle the collection of spare parts from your location, ensuring minimal inconvenience.
Convenient Delivery:
Spare parts can be delivered directly to your specified location, streamlining the process and reducing downtime.
Client Convenience:
Our goal is to manage the spare parts logistics seamlessly, allowing you to focus on your core operations.
Flexible Work Quotations – Hourly or Daily Rates
We provide adaptable pricing options for our services to accommodate various needs and budgets:
Hourly Rates:
Ideal for projects or issues requiring short-term support, allowing you to pay only for the time needed.
Daily Rates:
Suitable for more extensive projects or ongoing support, offering a cost-effective solution for longer engagements.
Custom Quotations:
We can provide tailored quotations based on specific requirements to ensure transparency and value.
Additional Services:
Priority Support:
For urgent issues requiring immediate attention, we offer priority support services to ensure swift resolution.
On-Site Consultation:
Our experts can conduct on-site consultations to assess and recommend solutions for complex IT challenges.
24/7 Availability:
We offer round-the-clock support to address any IT issues outside of regular business hours, ensuring continuous
operational support.
Our comprehensive SLA services are designed to provide efficient, responsive, and flexible support to meet
all your IT needs. With our dedicated team and wide range of service options, we ensure that your IT infrastructure
remains robust and reliable.
